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Conference FAQs

I purchased conference merchandise. Are you going to ship it to me?

No, orders for conference merchandise can only be picked up at the conference when the registration area is open. Items will not be shipped for individuals who cancel their registration, do not show up at the conference or do not pick up their items at the conference. Additionally, there are no refunds for conference merchandise.

I need CEUs for IAABC, CCPDT, KPA, IACP, NADOI, and/or NACSW. Will these be automatically processed for me?

No, APDT will NOT automatically process conference CEUs. CEUs must be requested by attendees and this process will be posted in the conference program. APDT will process up to one year from the conference date.

I am active military/veteran, a student or shelter/rescue volunteers. Can I get the special rate for conference?

Yes, please visit to learn more about registering for conference at a special rate. Should you have any questions about the documentation or other details of the special rate type you are considering please email Member Services at before registering. If you register for a student or shelter rate you must email your supporting documents to within one week of your registration. Your registration will be cancelled if these documents are not acceptable or received by the deadline. Active Military/Veterans: No documentation is required for military rate registration. This registration type is not available to spouses or family members. Students: If you register with a .edu email address you do not need to submit documentation. If you not using an .edu email to register as a student you must send in an enrollment letter. Shelter/rescue volunteer: Must send a letter from the organization you volunteer with or work for stating your full time employment or full time volunteer status.

I want to bring a group to conference. Can I get a discount?

Yes! We would be happy to have your group at conference. There is a 15% discount for any company registering 5 or more employees.  Please be aware, the 15% discount does not apply to military/veteran, student and shelter/rescue volunteer rates. Please fill out a conference registration form for everyone in your group and send to and someone with Member Services will contact you to process your group registration.

I am interested in attending conference but would like to break my payments up. Do you offer installment plans for the registration costs? 

Yes! We do offer installment payments for conference. You will be able to opt-in to using a payment plan while registering online. The details of your installment plan will be sent in your confirmation email.

I would like to bring a guest to conference. Do you offer a guest pass for those who are not attending educational sessions?

Yes, we do offer a guest pass option for $50. This only includes access to the opening reception and the Exhibit Hall during Exhibit Hall hours and DOES NOT provide access to any educational sessions. You will have the option to add a guest pass during the registration process.

Oh no! Something came up and I cannot attend conference. Can I get a refund?

It depends. All cancellations must be made in writing and postmarked or emailed no later than September 18, 2023, for a refund. Cancellations post marked or emailed by September 18, 2023, will receive a refund less a $75.00 processing fee. Cancellations post marked or emailed after September 18, 2023, and no shows, will not receive a refund. In the instance of emergency illness of the registrant refunds for general registration (not including fees for workshops, Power Hours, merchandise, etc.) may be granted if a registrant is unable to travel to the conference due to the registrant experiencing a medical emergency where appropriate verification is provided to the APDT office in writing. All such requests must be submitted in writing by October 16, 2023, to be considered. Approved cancellation requests for a registrant with a medical emergency will be refunded the general registration fee less a $75 processing fee. Requests for refunds under this policy will not be accepted after October 16, 2023. Additionally, there is a separate policy for pre-conference workshop refunds. If you need to cancel your workshop attendance, the cancellation must be made in writing and postmarked or emailed no later than September 18, 2023. Refunds will ONLY be made IF we can fill your reservation for the workshop. No refunds will be available for cancellations after September 18, 2023.

I am so excited for conference, and I want to see the materials and slides! Are you going to send these in advance?

All speaker materials and slide show presentations provided to the APDT in advance of the conference will be available for download for attendees from the APDT conference website prior to the conference. An email will be sent at least two weeks prior to the conference with instructions on how to download the handouts.

I want to start planning what sessions I attend. Will I be able to see a schedule of all the offerings?

Yes, we are working on finalizing all the details of conference. As soon as it’s available you can find the schedule, speaker information, exhibitor information and floor plan!

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